Disney World

UI Case Study


Inconsistencies, difficult to read content, lack of branding... Disney's site needs some redesign.


Various design notes for Disney World

Disney's Florida theme park webpage didn't appear as "magical" as expected. I decided to reimagine the site with more flair and a layout that improves scanning.



FIRST EDITS


First Impressions


My sister had mentioned a trip to Disney, and I checked its site out of curiosity. But, instead of reading about all the new rides and festivals, I was distracted by the site's interface. Low-res family photos obscured by text, confusing links, inconsistencies... Considering Disney is a multi-billion dollar corporation, I was a bit confused by the state of the website. So, I attempted to bring the home page a little closer to par.


Original Disney World Website
Original Website



The screaming faces of people on a rollercoaster are obscured by text.
Face obscured by text

In a family photo, the woman on the right is half cropped out of the frame.
Person on the right is cropped

In the mobile view, a photo of an artistic Mickey Mouse is slightly squished, and the people dining in the background are disproportionately wide.
The mobile image (right) is slightly squished.

Picture Perfect


Generally, subjects in images should be treated like text: they should be easy to identify, they should not be obscured, cropped, or stretched, and, if at all possible, they should avoid having too little of a resolution.


Many of the images on this front page do not work well as background images in the divs. Faces are obscured by text. Heads, chins, and family members are cut out of the frame. Some of the images have to stretch or squish to fit their container. Several images have resolutions that are a little too low; it is a good practice to keep image files small, but it shouldn't be at the expense of the experience.




I searched for appropriate images to replace some of these examples, looking for images with higher resolutions (at least, as best as I could find) that can center well and can correlate with the text content.


Instead of cropping people from the frame, I chose to retain a similar aspect ratio from web to mobile view, so no one gets left out.


For the redesign, the people on the rollercoaster are no longer hiding behind text.
Hero redesign leaves screaming faces visible

A new family photo, which takes place in a resort hotel, does not crop anyone out of the picture.
Image better represents the Resort Hotels, and people are not as cropped

A new picture of the Character Dining section, where Mickey is now dressed as a chef, does not get squished in mobile.
New picture, better represents dining, maintains aspect ratio in web and mobile



A link to shop Disney World only has a lone, quirky stuffed Mickey Mouse.
Original

A family is decked out in Disney World merchandise
New image better represents "thousands" of products

I also replaced the shopping photo with something that better reflects "Thousands of Authentic Walt Disney World Products", while keeping with the family photo theme. The single small mouse may have been fun and quirky, but it doesn't do enough justice to accurately represent its statement.



Margins, Hierarchy, and Visual Flow


The margins in the first two main sections are not the same in the last two sections. The last two sections offer some breathing room, while the first two feel a bit scrunched. This makes the no-margin sections appear a bit visually chaotic with all the different images, and the visual weight of the large information-heavy container prevents a smooth flow through the site.


A large div, and directly underneath it are three divs, and each have a lot of visual information.
This section doesn't have margins between content, making the block feel heavy

Margins separate the large and small divs.
This section has margins, so the content doesn't appear quite as overwhelming.



The large div is now full-width, but with an organic container, and the smaller divs are separated with plenty of whitespace.
More whitespace and breaking out of the box allows for more creativity and the ability to include more content

Adding more white space around the divs and sections give the items some breathing room. Also, the amount of articles in the section can vary because they no longer need to fit in a strictly-styled container.




The first section also has an issue with flow. This heavy section of information moves the eye cyclically, and the biggest culprit is the blue arrow on the bottom right block, as it leads the eye back up through the castle. Also, since the composition of this section is non-traditional, the eye is more inclined to follow the gaze of the people in the first picture, which further complicates the scanning process. Breaking this section up and adding more white space lets the user easily scan through the content and progress down the page.


A diagram shows how the section flows cyclically.
Cyclic Flow

The original block the diagram is based on shows the reality of the flow.
Original block

A redesigned diagram shows the faster left-to-right, top-to-bottom approach.
Left to right, top to bottom flow

The redesigned block with more whitespace is easier to scan.
Redesign



The white text over a picture of Mickey in a restaurant is hard to read.
Varying contrasts make this difficult to read

The redesign has text underneath the picture so it's easier to read.
Text separated from the image is easier to read, and more text can be added.

Making Content Easier to Read


I moved the text content off of the images so that nothing is obscured. White text over colorful images is a bit tricky, even if there are black text-shadows, just because an image may have a variety of contrasts which would make it difficult to read.


I also reduced the amount of words in the headers and gave all the divs paragraphs to provide a more organized, hierarchical structure.


This layout also helps for writing content, as now there is more space to work with without worrying about the text's interaction with the image.




Defining Call-to-Actions


Along with changing the images and moving the text, these divs could make use of call-to-actions, buttons, microcopy, and other elements to help inform the user what to click. For the original site, I didn't know what was clickable, why buttons/links looked different, or what links took me to a different site.


Just a div with a paragraph about preparing for a park visit, but there's no obvious link.
The paragraph is a link-- though that's not obvious.



The redesign includes a button underneath the text.
A button indicates where to click and where it goes

I made consistently styled buttons throughout the page so the user knows where to click. If there isn't a button, the link color is the same as the button color.




The Premier Visa ad's button looks like it switches through an image carousel. Replacing the arrow with a button and a call-to-action helps guide the user.


An ad for Premier Visa, with an arrow on the right, looks like it works like an image carousel.
The arrow at the right could be confusing

Instead of an arrow, a button helps define the action.
Just a little button text makes it easier to decipher



The Shop Disney section does not include a button, and says nothing about redirecting to Shop Disney
Users might not know that this redirects to a different site

Redesign adding a button that says
The link is more obvious and prevents confusion

The shopping link actually goes to a different site. Explicitly saying "Visit shopdisney.com" helps let the user know the link's direction.




I also provided a ticket icon to the purchase tickets button, so users may quickly scan and find the (probably) most important button on the site.


A blue button with a ticket icon that says
A recognizable icon is great for quick scanning



An complex icon with a Mickey glove touching a screen that has a Mickey-styled play button that links to the main Disney resorts page, and not Free Vacation Planning Videos.
This doesn't go to "Free Vacation Planning Videos"...

And, before I completely redesigned the "Free Vacation Planning Videos" icon in the footer, I found that the link did not take the user to free vacation planning videos. Rather than confuse things, I removed it.




No Fixed Chats!


Ok... maybe I'm channeling my inner Edna Mode here, but generally, users find fixed sidebar chats to be annoying. They cover up the content, they're distracting, and, since spam ads often live on sidebars, they look like they lead to viruses.


This button doesn't look trustworthy. "Chat Now" doesn't offer much clarification as to the chat's purpose. Also, this specific button is not styled the same throughout the site.


A simple
Chat Now covers up the content



A small dark blue line above the main nav has enough space to include a chat icon and microcopy that says,
Placing the chat above the nav is unobtrusive

So, I moved the Chat feature to the very top of the navbar, and I included a bit of microcopy and a chat icon to direct users if they need to chat. It remains constantly present in both web and mobile views, but it doesn't disrupt the flow of the page.




WEB V. MOBILE


Consistent Content


Text between the web and mobile views are not the same. "Build Your Vacation" becomes "Price Your Vacation", the link differs between "View Rates" and "Find Resorts", and there are even some inconsistencies in the footer.


In web view, there is no readily available "Purchase Tickets" option, whereas the button is front and center in mobile. Also, park hours are not listed in the web's main page.


Consistency helps make seamless transitions between web and mobile views so users can quickly scan and navigate through the page.




A diagram shows the main differences between Web and Mobile content.
Web vs. Mobile Content

The web redesign includes park hours and a purchase tickets button
Redesigned Web

The mobile redesign has the same wording as the web design.
Redesigned Mobile



Shifted Items


In wanting to maintain consistency, I moved both the Park Hours and Build Your Vacation sections underneath the hero image header. This also helps with breakpoints, for users who might want to shorten the window size, so that these sections stay in their relative spots.


A diagram shows the original location of the
The header is below the content on web-- could be confusing when shifting breakpoints

A diagram shows the redesign, and that the content is now below the header.
Both headers in web and mobile above the content



A box on the right is slightly longer than the boxes on the left, so the image underneath it is missing, leaving a white gap with text on top, and an arrow points the wrong direction and covers up a portion of an image.
Oops. This misbehaves for almost 200px

Breakpoint Issues


I already redesigned the Start Planning section by adding white space, but there are even more issues surrounding the original block. From 568-767px, content spills out of the container, the flow is disrupted, and the arrow doesn't point in the right direction. Since the items are so interconnected, they are difficult to manage, especially for breakpoints. Separating the blocks makes them more manageable.




The planDisney panelist section is also tricky. From 768px and up, the content struggles to align, and the link even gets partially cropped out of the container. I rearranged the content, making the image bigger and separated from the text. Sometimes images and text get finnicky with positioning, so separating them into columns should make alignment through all breakpoints easier.


An icon for planDisney is centered, but the link is pushed to the bottom right, and the letters are partially cut off.
The image is centered, but the text doesn't know how to work in the container

The planDisney logo is to the right of the text, and the text is larger.
Rearranging items in a container could improve breakpoint flow



Adding Magic



The original site barely has any Disney or Mickey-related items.
On first impression, the only solid indication that this is "Disney" is in the nav

Where's Disney?


When I first visited the homepage, I didn't think I was on a Disney site. Disney has set such high branding standards for itself that anything less than the patented magical motifs and Mickey Ears comes across as non-Disney. Some of the other pages encapsulate the magic well, but this front page feels a bit... Wordpressy. So, I broke out the magic wand and got started on branding.




Mouse-ification


To give the hero header some pizzazz, I added a Mickey Mouse background to the words and rearranged the elements so the people weren't hidden behind the content. I also framed this header with a couple of gradient lines, and the lower line includes the Mickey emblem.


A dark blue Mickey Mouse logo is incorporated in the header, and a smaller Mickey emblem is underneath the header.
Redesigned first impression, with Mickey emblems and motifs



New First Impressions


After

Before

Drag the slider to see the UI comparison between the original design and the redesign.




A large, super light blue Mickey Mouse head sits behind some articles.
Subtle mouse decoration behind content

More Mice


I also added a couple of light blue mice behind the main content. This helps provide just a touch of interest without inundating the user with too much visual information.




A little mouse poking through the footer completes the page with some playful branding.


A dark blue Mickey Mouse head peeks through the footer
Playful Mickey logo peeking through the footer



And, along with these mice, I redesigned a couple of icons. The Sign Up user icon is wearing a Mickey hat, and the Disney blog circle has ears.


A log in icon of a person, but it's wearing a Mickey hat.
Redesigned Sign Up/Sign In icon

A blog icon that uses the Mickey Mouse head instead of a circle.
Redesigned Disney Parks Blog icon



A header says
Fonts, accents, and playful use of images and space give a magical boost.

More Magic


The small Avenir headers were a bit lackluster. Waltograph is a font based on Walt Disney's signature handwriting, and this helps tie in the Disney branding. Making large, bold headers helps break the content and provides better hierarchy. I also added some sparkles to give some more magic.




And, inspired by Disney's Genie App page, I gave the header images for "Can't Miss Experiences" and "Make Your Way to the Magic" a full-width organic flow shape, rather than repeating simple rectangles. This helps portray the larger-than-life experiences to be made at Disney. Since the rest of the site utilizes whitespace or subtle light decoration, these large images don't feel in competition with the other images.


A header image of two people is full width across the page and organically swoops to give a magical flow.
More magic



Disney World


Disney World's site is a little bit of everything. Some pages are modern, some are outdated, some are fine, and some are in need of some redesigning. There are many small differences throughout the site, such as button design or page names, that could confuse the user. Changing these small inconsistencies, incorporating a playful, but not overwhelming, branding presence, and designing for accessibility and practicality could greatly improve the Disney World site.



Original Website
Original Web

The first subtle redesign.
Web Redesign

The second modern redesign.
Original Mobile

The third branding-heavy redesign.
Mobile Redesign



This project uses copyrighted material in an effort to accurately portray a possible redesign of disneyworld.disney.go.com. This project is protected by Fair Use under Section 107 of the Copyright Act, in that the project is for educational purposes through practicing and improving design, and the project also offers critical analysis of an existing website. This project does not intend to profit from any of the copyrighted material from Disney or its affiliates. Any other imagery outside of Disney copyright is Creative Commons 0.